Terms of Service

Last updated: 10/24/2025

1. Acceptance of Terms

By accessing and using Deepdive.so ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Deepdive.so is an AI-powered platform that enables users to explore topics systematically through hierarchical conversations. The service includes features such as:

  • AI-powered chat conversations
  • Mind mapping and visualization tools
  • PDF document analysis
  • YouTube content integration
  • Subscription-based premium features

3. User Accounts and Authentication

To access certain features of the Service, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete information
  • Notifying us immediately of any unauthorized use

We support authentication through Google OAuth. By using Google authentication, you agree to Google's Terms of Service and Privacy Policy in addition to these terms.

4. Subscription and Payment Terms

Deepdive.so offers both free and premium subscription plans. Payment processing is handled by Paddle, a third-party payment processor. By subscribing to our premium services, you agree to:

  • Pay all fees associated with your subscription
  • Automatic renewal of your subscription unless cancelled
  • Paddle's Terms of Service and Privacy Policy
  • Our refund policy as outlined in our subscription terms

You may cancel your subscription at any time through your account settings or by contacting our support team.

5. Eligibility

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Service. If you are under 18, you may only use the Service with the supervision of a parent or guardian. By creating an account or using the Service, you represent that you meet these requirements.

6. Accounts and Registration

When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and all activities occurring under your account. If you suspect unauthorized use of your account, you must notify us immediately. We are not liable for any losses arising from unauthorized access.

7. User Content and Conduct

You may submit or upload text, images, and other content while using the Service. You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to use, store, display, and process your content solely for operating the Service.

You agree not to:

  • Upload unlawful, harmful, or infringing content
  • Use the Service to harass, abuse, or harm others
  • Upload viruses, bots, or malicious code
  • Impersonate any person or entity
  • Interfere with the proper functioning of the Service

We reserve the right to remove content or suspend accounts that violate these Terms.

8. DMCA and Copyright Infringement

If you believe that your copyrighted work has been used in a way that constitutes infringement, you may submit a notice to us at support@deepdive.so with the following information:

  • A description of the copyrighted work claimed to be infringed
  • A description of where the infringing material is located
  • Your contact information
  • A statement that you have a good-faith belief that the disputed use is not authorized
  • A statement that the information is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on their behalf

We will respond in accordance with applicable copyright laws, including the DMCA.

9. Purchases, Subscriptions, and Free Trials

  • Some features require payment; we may offer one-time purchases and recurring subscriptions
  • Payments are processed securely through third-party providers such as Paddle
  • Subscriptions automatically renew unless cancelled before the renewal date
  • Free trials, where offered, convert into paid subscriptions unless cancelled before the trial ends
  • We may change prices or subscription features with prior notice
  • Refunds follow our Refund Policy and applicable consumer laws

10. AI Disclaimer

The Service uses artificial intelligence ("AI") to generate responses. AI outputs may not always be accurate, complete, or up to date. AI content is for informational purposes only and should not be relied upon for professional advice (medical, legal, financial, or otherwise). We disclaim all liability for decisions made based on AI-generated content.

11. Promotions and Contests

We may offer promotions, contests, or sweepstakes from time to time. Such offerings may be subject to additional terms provided at the time of participation.

12. Privacy, Data Rights, and GDPR Compliance

We are committed to protecting your privacy. By using the Service, you agree that your personal data may be collected and processed in accordance with our Privacy Policy.

If you are located in the EEA, UK, or other jurisdictions with data protection laws, you are entitled to the following rights:

  • Right of access to your personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing for specific purposes

You may exercise these rights by contacting us at support@deepdive.so. We will respond in accordance with applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Deepdive.so and its affiliates will not be liable for indirect, incidental, special, or consequential damages arising out of your use of the Service. The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind.

Security and data protection are important to us; however, no method of transmission or storage is completely secure. Except to the extent prohibited by law, we are not responsible for any unauthorized access to or use of your data that is beyond our reasonable control, including incidents caused by third-party service providers, cyberattacks, or force majeure events, provided we have implemented reasonable and appropriate safeguards. Nothing in these Terms limits liability for our willful misconduct, gross negligence, or breach of applicable data protection laws where such limitations are not permitted.

14. Indemnification

You agree to indemnify and hold harmless Deepdive.so, its employees, partners, and affiliates from any claims, damages, or liabilities resulting from your use of the Service, your content, or your violation of these Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of your primary operating jurisdiction unless otherwise specified, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of the specified jurisdiction.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Transmit harmful, threatening, or offensive content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for commercial purposes without authorization
  • Share your account credentials with others

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Deepdive.so and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of content you create using the Service, but grant us a license to use, store, and process such content to provide the Service.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

8. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL DEEPDIVE.SO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

16. Changes to Terms

We may update these Terms from time to time. Updates will be posted on our website and will take effect immediately upon posting. Continued use of the Service after updates means you accept the revised Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@deepdive.so

Website: https://www.deepdive.so